In the event that patient is unable to attend a visit or a diagnostic examination (under SSN) he must cancel the reservation at least 2 working days in advance, using the same channel used for the booking. Otherwise you will be required to pay the ticket.
In the case of a first visit under the SSN regime, call the regional toll free number (free) 800-884888 from 7.30 to 12.30 and from 14.30 to 17.30, on Saturdays from 7.30 to 12.30.
In case of SSN check-up, please contact 051-6366530 from Monday to Friday from 8.30 to 12.30.
In the case of first visit under the Liberal Profession Intramoenia must call the toll free 800-046040 from Monday to Friday from 8.00 to 15.00.
For those who have received SMS from MemoIOR
If you have received an SMS from "MemoIOR" you can cancel by contacting the number 051-6366530 from Monday to Friday from 8.30 am to 12.30 pm or by sending an e-mail to firstname.lastname@example.org indicating in the subject SURNAME, DATE OF BIRTH and DATE OF APPOINTMENT. For example:
Subject: Mario Rossi 22/05/1965 15/12/2015
If you do not remember the address or the place where the reservation is made, please contact the Public Relations Office (URP): from Monday to Friday from 8.00 to 14.00 (in the days before summer from 8.00 to 13.00) at the phone number 051-6366900.